Delivery & Returns
I personally pack all items - if you let me know it is a gift, I can add personal messages or personalise it for you! No prices will be included in the parcel, these are kept digital.
UK Delivery
- *** Free UK Shipping During Lockdown!***
- UK shipping is £5.99 for Royal Mail's Special Delivery Guaranteed™ which I use as standard as it is an insured and signed for service which will usually arrive before 1pm the day after the order is placed.
- You will receive your tracking number once the item is collected by Royal Mail.
- Orders must be placed before midday for next day delivery, otherwise they will be sent the following day.
- Items that are made-to-order such as the Star Crossed Lover's Necklace or 9ct gold items which are not in stock will arrive the day after they are completed which will be between 2 and 8 weeks depending on the item, please email me to check if you require it by a specific date!
- Orders over £100 have free delivery!
International Delivery
- International orders will be sent by Royal Mail Track & Sign, Royal Mail Track or Royal Mail Signed For depending on what is available in your country.
- If Royal Mail does not ship to your destination you are welcome to arrange collection by a courier of your choice.
- For European destinations, shipping is £7.99
- For North America, Central America, Africa, Asia, Australia, New Zealand most countries are available and shipping is £8.99
- Please be aware that there may be delays at customers which I cannot be held responsible.
- Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
- You will receive your tracking number once the item is collected by Royal Mail.
Returns
You can return your jewellery, free of charge, for any reason within 14 days of receiving your order.
Just get in touch at hello@yasmineverley.com and we will arrange a return.