Shipping & Returns

Delivery & Returns

I personally pack every order. If it’s a gift, I’m happy to add a message. No prices are ever included in the parcel - only in your email receipt.

Service: Royal Mail Special Delivery Guaranteed as standard (insured, signed-for; typically next-day by 1pm).
This service is used for items that are ready to ship, made to order or require alteration, not all items are ready to ship, please email if you need to check delivery dates.
Price: £5.99.
Free UK delivery on orders over £100.
Dispatch cut-off: Orders placed before midday ship the same day; later orders ship the next working day. If you placed your order after this time and need item(s) for the next day, please email me and I will see what I can do!
Orders placed after midday on Friday dispatch on Monday (delivery Tuesday). If you need a Saturday delivery, email me first.
Tracking: You’ll receive your Royal Mail tracking number when your parcel is shipped.

Sent via Royal Mail Tracked & Signed, Tracked, or Signed (depending on destination).
Higher value items are shipped using DHL or I am happy to discuss other couriers
Royal Mail Guide prices: Europe £10.50; North America, Central America, Africa, Asia, Australia & New Zealand £12.50.
Tracking is provided on dispatch.
Duties & taxes: Payable by the recipient.
Please be aware that there may be delays at customs which I cannot be held responsible.
Please note that US tariffs and EU regulations change from time to time, so I’ll reach out to confirm any paperwork or courier details for international orders.

Some pieces are made to order (for example, the Star-Crossed Lover’s Necklace and many 9ct gold designs).

Typical completion window: 2 weeks for a small customisation or resizing, 3 weeks for engraving, 6-8 weeks for made-to-order or bespoke pieces, then they are shipped via your chosen service.
Need it for a date? Email hello@yasmineverley.com and I’ll confirm feasibility.

Window: Returns accepted within 14 days of delivery, this can be extended (for example, if it is a gift) but please reach out to me.
Bespoke or personalised pieces aren’t eligible for change-of-mind returns (statutory rights for faults remain).
Condition: Unworn, in original packaging - you're welcome try the piece on but please do not take it out partying and then return!
How to start: Email hello@yasmineverley.com for instructions or a pre-paid label.
Refunds: Issued to your original payment method once received and checked (banks usually show within 3–5 working days).
Return postage (UK):
- Use your own tracked service or request my pre-paid label.
- Tracked 48 label (low-value items): £3.55 deducted from your refund.
- Special Delivery label (higher-value items): I’ll confirm the cost before issuing and deduct it from your refund.
Outbound shipping: If you return your entire order within the 14-day cooling-off period, I’ll also refund the standard UK delivery cost you originally paid. If you chose a faster service, I’ll refund up to the standard rate. For partial returns or returns outside the cooling-off period, outbound shipping isn’t refundable.
Exchanges: Happy to help - email me and I’ll arrange the smoothest option.